Customer Support
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Response Time
We typically respond within 24 hours on business days. For urgent matters, please call us directly.
Working Hours
Monday - Friday: 09:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: Closed
Frequently Asked Questions
How can I cancel my reservation?
You can cancel your reservation through the "Order Search" page using your reservation number and email.
When will I receive my refund?
Refunds are processed within 5-10 business days after cancellation approval.
Can I modify my reservation?
Yes, you can request modifications through the "Order Search" page. Changes are subject to availability.
Emergency Contact
For urgent matters during your stay, please contact us immediately:
+90 533 377 81 87